Privacy

BermudaHouseCleaning.com (the Company) take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use The Bermuda House Cleaning Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

This Privacy Policy explains:

• What information we collect
• How we use that information
• How we may share that information
• How we protect your information
• Your choices regarding your Personal Information
• How to contact us with questions about this Privacy Policy

This Privacy Policy applies only to information that we collect on the websites BermudaHouseCleaning.com and Platform.BermudaHouseCleaning.com (collectively the “Bermuda House Cleaning Platform”).

Any information you provide to The Bermuda House Cleaning Platform, including any Personal Information, will be transferred to and processed by computer servers located within the United States and/or Bermuda.

I. INFORMATION WE COLLECT

a) Information You Give Us

We collect information that you voluntarily share with us through The Bermuda House Cleaning Platform.

If you are using The Bermuda House Cleaning Platform to request professional services, you may give us:

• Contact information, such as your name, physical address, telephone number, and email address
• Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located
• Billing information, such as bank account number,  or other digital payment accounts

If you participate on The Bermuda House Cleaning Platform as a service professional, you may give us:

• Contact information, such as your name, email address, mailing address, and phone number
• Log-in information, including your Bermuda House Cleaning Platform username and password
• Application information, if requesting consideration to participate as a service professional through The Bermuda House Cleaning Platform, such as your experience, skills, eligibility to work, and availability
• Social Security number, if you are a service professional who wishes to participate on The Bermuda House Cleaning Platform  and you are selected for a background check

If you apply on The Bermuda House Cleaning Platform for employment and/or association with The Company, you may give us:

• Contact information, including your name, email address, telephone number, and mailing address
• Resume

 

b) Information You Provide About A Third Party

If you choose to use our referral service to tell a friend about The Bermuda House Cleaning Platform, we may collect your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit BermudaHouseCleaning.com. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.

c) Information Third Parties Provide About You

We may supplement the information we collect about you through The Bermuda House Cleaning Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about The Company you clicked. This is often called “conversion tracking.”

 

We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.

 

II. HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at The Bermuda House Cleaning Platform. Some examples include:

• Scheduling, rescheduling, and cancelling services
• Rating service professionals
• Addressing service complaints
• Communicating with you by email, telephone, or text message, in accordance with your wishes
• Managing payments for services
• Considering whether to engage service professionals on The Bermuda House Cleaning Platform
• Evaluating any job applications to work at The Company
• Improving customer service
• Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails
• Troubleshooting technical problems on The Bermuda House Cleaning Platform
• Responding to questions and feedback
• Conducting research and analysis
• Marketing and advertising products and services
• Continuously evaluating and improving the online and mobile user experience
• Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters
• Contacting you with regard to your use of The Bermuda House Cleaning Platform and, in our discretion, changes to The Bermuda House Cleaning Platform and/or The Bermuda House Cleaning Platform policies

Data Retention

We delete the back-ups of the databases containing your Personal Information once you are no longer using The Bermuda House Cleaning Platform, unless you request that we delete it earlier.

III. HOW WE SHARE THE INFORMATION WE COLLECT

We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:

a) Third Parties Providing Services on Our Behalf

Third party companies and individuals provide or facilitate certain aspects of the services offered through The Bermuda House Cleaning Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

The following are some examples of how we share your information with third-party service providers.

• We retain third-party service providers to help us perform data analytics regarding your interactions with The Bermuda House Cleaning Platform. For example, Google Analytics (privacy policy here) and Bounce Exchange (privacy policy here) may track what pages users visit on the Site, and what services users request to determine how users use the Site.
• In some cases, these third-party service providers may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing-related purposes. If you wish to opt out of having your Personal Information shared with such third parties, please email bermudahousecleaing@gmail.com.
• Service providers help us to provide functions available through The Bermuda House Cleaning Platform.
• We may disclose your Personal Information to an attorney in the process of obtaining legal advice.
• When service professionals applying to participate on The Bermuda House Cleaning Platform in Bermuda and provide their Social Insurance numbers for a background check, the Social Insurance number is used to perform the background check through the Bermuda Police Service.

b) If You Agree To Receive Information From Third Parties

When using The Bermuda House Cleaning Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.

c) Booking Partners

We may share your Personal Information with booking partners. For example, Airbnb and Amazon customers may book services through The Bermuda House Cleaning Platform from the Airbnb and Amazon sites. Upon request, we may provide our booking partners with information about the services you booked through The Bermuda House Cleaning Platform.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 16 years of age. The Bermuda House Cleaning Platform, and products and services offered through it, are all directed to people who are at least 18 years old or older. If you are under the age of 16, you are not authorized to use The Bermuda House Cleaning Platform.

IV. HOW WE PROTECT THE INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to any of our Sites.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may contact us to update, correct, or delete your Personal Information.

VI. HAVE QUESTIONS?

If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. Here’s how to contact us:

Email:
bermudahousecleaning@gmail.com

Mailing Address:
BermudaHouseCleaning.com
PO Box GE260
St. Georges GEBX, Bermuda

PRIVACY POLICY UPDATES

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.