Terms
This Service Policy constitute a legally binding agreement (the “Agreement”) between you and The Bermuda House Cleaning Platform (“BermudaHouseCleaning.com”, “Platform.BermudaHouseCleaning.com,” “we,” “us,” or “our”) that governs your access or use of the applications, websites, content, products, and services (collectively, “The Bermuda House Cleaning Platform”) made available by BermudaHouseCleaning.com.
Any persons (whether individual, company, or entity) hereby referred to as a user, customer, and/or client, who books a service with The Bermuda House Cleaning Platform in any way including but not limited to over any of the websites, email, phone call, text message, or in-person is agreeing to the terms set forth by this document.
By entering into to this Agreement, you expressly acknowledge that you understand this Agreement and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE BERMUDA HOUSE CLEANING PLATFORM.
Platform
BermudaHouseCleaning.com PROVIDES A PLATFORM where persons seeking home services (“Service Requesters” or “Requesters”) can be matched with persons, companies, or entities offering home services (“Service Providers” or “Providers”). Requesters and Providers are collectively referred to herein as “Users.” Users can access The Bermuda House Cleaning Platform and the concierge services it provides. For purposes of this Agreement, the services provided by Providers to Requesters that are matched through the Platform shall be referred to collectively as the “Services,” “jobs,” “bookings,” or “Home Services”.
All Users requesting or accepting services from The Bermuda House Cleaning Platform (BermudaHouseCleaning.com, platform.bermudahousecleaning.com) are aware BermudaHouseCleaning.com is a platform and not an actual house cleaner, nor does BermudaHouseCleaning.com provide any actual house cleaning tasks. The Service Provider is being hired to fulfil a duty outside of the competency of BermudaHouseCleaning.com. Service Providers will be responsible for fulfilling services assigned to them based on their selected criteria through The Bermuda House Cleaning Platform. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Provider to a Requester shall constitute a separate agreement between such persons and/or entities.
Service Provider Relationship
As a Provider on The Bermuda House Cleaning Platform, you acknowledge and agree that you and BermudaHouseCleaning.com are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. As a Provider you and BermudaHouseCleaning.com expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and BermudaHouseCleaning.com; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind BermudaHouseCleaning.com, and you undertake not to hold yourself out as an employee, agent or an authorised representative of BermudaHouseCleaning.com or The Bermuda House Cleaning Platform.
BermudaHouseCleaning.com does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your service supplies. You retain the sole right to determine when, where, and for how long you will utilize The Bermuda House Cleaning Platform. You retain the option to accept or to decline or ignore a Requester’s request for Services, or to cancel an accepted request for Services via the Platform, subject to BermudaHouseCleaning.com’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, BermudaHouseCleaning.com shall have no right to require you to:(a) display BermudaHouseCleaning.com’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying BermudaHouseCleaning.com’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities. As a Provider, you bear all of your own expenses that are incurred in performing Services. You acknowledge and agree that you are responsible for and will pay all applicable local taxes based on your provision of Services and any payments received by you.
Modification to the Agreement
BermudaHouseCleaning.com reserves the right to modify any information referenced in the hyperlinks from this Agreement. Such modifications shall become effective upon posting. In the event A+ Superior BermudaHouseCleaning.com modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Continued use of The Bermuda House Cleaning Platform or Services after any such changes shall constitute your consent to such changes.
Right of Refusal
BermudaHouseCleaning.com reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we’re not arranging the cleaning of them), being rude to staff or Providers, poaching or attempting to poach Providers away from BermudaHouseCleaning.com (at any price), and/or incorrect or non-functioning billing information.
Appointment Confirmations
Once a booking has been processed online it must be manually confirmed. If BermudaHouseCleaning.com can’t confirm an appointment, the appointment may be canceled. At which time the Requester will receive a cancellation notice. BermudaHouseCleaning.com doesn’t guarantee a Provider will be available and/or the job/service will be confirmed.
Any confirmation emails which may have been received are subject to change. Meaning, an appoint which was once confirmed can become unconfirmed depending on circumstances. BermudaHouseCleaning.com is not bound to perform a service even if the service has been confirmed.
Guarantees and/or Refunds
The BermudaHouseCleaning.com 100% Satisfaction Guarantee hereby referred to as “Guarantee” is available to Requesters and is the sole liability of BermudaHouseCleaning.com to Requesters for the performance of Services. If you are not satisfied with the quality of the initial Service requested and paid for through The Bermuda House Cleaning Platform, thenBermudaHouseCleaning.com may send a Provider to correct areas of the original service that were missed/overlooked at no additional charge to the Requester.
Eligibility
The Requester is eligible for the Guarantee provided the Requester reports the issue within 72 hours of the Service appointment. For Recurring Services, each Service is treated as a separate occurrence.
Coverage Under the BermudaHouseCleaning.com Guarantee.
A Requester will be covered under the Guarantee for every Service, subject to the exclusions below, provided:
- The Service is agreed to between a Requester and a Provider through The Bermuda House Cleaning Platform, performed by the Provider hired by the Requester and paid for in full through use of the Bermuda House Cleaning Platform;
- Your Booking does not violate BermudaHouseCleaning.com’s Terms of Use;
- The original service or request/s made during the service do not put the provider in harm’s way or include services which aren’t part of the original scope;
- The Requester has reported the claim within 72 hours of the Service;
- The Requester’s account with BermudaHouseCleaning.com is in good standing with no outstanding balances owed to BermudaHouseCleaning.com or Providers;
- The Provider was not able to gain entry to the service location during the scheduled time of the service;
- There was no available source of power or no electricity at the service location during the scheduled time of the service;
- There’s no available source of water at the service location during the scheduled time of the service;
- Requester failed to disclose the full size of the property being serviced. Requester is required to included in the full size of the property including areas of the property not being serviced as well as those being serviced;
- Requester failed to disclose the need for mold, construction, or a remediation cleaning, or other services BermudaHouseCleaning.com doesn’t accommodate.
Charges
As a Requester, you agree to pay the amounts charged for your use of The Bermuda House Cleaning Platform and Services (“Charges”). Charges include the cost for Services and other applicable fees, surcharges, and taxes, plus any tips to the Provider you elect to pay.
BermudaHouseCleaning.com reserves the right to determine and modify pricing by posting applicable pricing terms to BermudaHouseCleaning.com and Platform.BermudaHouseCleaning.com websites. Pricing may vary based on the type of service requested (e.g., standard cleaning, deep cleaning, etc) as described on the BermudaHouseCleaning.com website. You’re responsible for reviewing the applicable booking page and shall be responsible for all Charges incurred under your account regardless of your awareness of such Charges or the amounts thereof.
Flat-Rate Pricing
Flat-rate pricing consists of a standard charge based on the details of a home and requested home service and add-on charges based on additional parameters selected by the Requester.
Hourly-Rate Pricing
Hourly-Rate pricing consists of a standard rate per-provider, per-hour. As an example, 2 providers for 2 hours will be x and 1 provider for 2 hours will be 1/2 of x. The actual charge will vary based on the amount of time required for the cleaning. The total hours will be rounded up to the nearest full hour.
Quoted Home Service Fees
BermudaHouseCleaning.com may quote you a service fee at the time of your request. The quote is subject to change depending on the overall condition of your home and the confirmation that correct home details were provided by the Requester. If during your home service you change your requested Services or a Provider confirms that the home details as provided by the Requester are incorrect or false, we may cancel the service and/or charge an adjusted home service fee based on the true details of the home and the conditions in the home. BermudaHouseCleaning.com does not guarantee that the quoted service price will not change, especially when details or conditions of the home were not represented accurately or fully by the Requester when booking the Service.
Cancellation Fees
BermudaHouseCleaning.com reserves the right charge a cancellation fee of $50 for late cancellations. A cancellation will be considered late if the service is canceled within 48 hours before an appointment. Cancellation fees may be charged for other reasons including not being able to get into the building for the service or not being able to contact the original person who booked the appointment. In cases where a Provider is sent to perform a service and aren’t able to perform that service at the fault of the Requester, a cancellation fee will always be charged. An example of not being able to perform the service at the fault of the Requester includes but is not limited to not being able to gain entry to perform the service, not having a source of power, or not having a source of water. In select cases, a cancellation fee may be waived as a show of good will. This will not invalidate the cancellation fee for other users.
Headings
The headings in this document are for reference only and shall not affect the interpretation of any meanings of words, terms, sections, or the construction of this Service Policy.
No Waiver
No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Service Policy shall operate or be construed as a waiver thereof.
Governing Law
Any claim relating to The Bermuda House Cleaning Platform, websites, or services shall be governed by the laws of the Islands of Bermuda without regard to its conflict of law provisions.